Visual Search•4 min read•September 18, 2026
How Image Search Cuts Tile Inquiry Response Times from 45 Minutes to 2 Seconds
When customers send phone photos of tiles, manual searching causes painful delays. Here is how instant visual search speeds up your sales responses and closes deals immediately.
Paresh Patel
Tile Distribution Specialist
The Daily Problem of "Do You Have This Tile?"
Every single day, tile dealers and distributors receive dozens of messages on WhatsApp or email from contractors, interior designers, and homeowners holding up a broken piece of tile or sharing a screenshot from Instagram. The traditional process is agonizingly slow:1.Sales rep looks at the photo and tries to remember the collection name.
2.Rep opens multiple PDF catalogs or calls the factory representative.
3.45 minutes to 24 hours pass before an answer is found.
4.By the time the rep replies, the customer has often visited a competitor.
#The Power of Searching by Image
With TileLens, your sales reps simply drag the photo into the search bar or forward it on WhatsApp. In under 2 seconds, TileLens compares the photo against your active inventory and surfaces:•The exact matching tile SKU and current stock.
•2 to 3 visually similar alternative designs you have in your warehouse.
Instead of keeping the customer waiting, your team gives an instant answer while the customer is still interested, increasing your quote conversion rate dramatically.
Topics:#Image Search#Customer Service#Sales Speed#Tile Catalogs
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